SHIPPING POLICY

At Hair Excellence ("Company", "we", "us", or "our"), we are committed to ensuring that all orders are processed, packed, and delivered in a secure, timely, and efficient manner. This Shipping Policy governs the processing, dispatch, shipment, and delivery of products purchased through our website and related sales channels. By placing an order with Hair Excellence, the customer acknowledges and agrees to the terms and conditions set forth herein.

1. ORDER PROCESSING

1.1 All confirmed orders are ordinarily processed within one (1) to two (2) working days from the date of successful order confirmation and receipt of payment, where applicable.

1.2 Orders placed on weekends, public holidays, or non-working days shall be processed on the next working day.

1.3 Upon dispatch of the order, the customer shall receive shipment confirmation details, including tracking information, through email, SMS, WhatsApp, or any other communication channel provided by the customer.

1.4 The Company reserves the right to delay processing or dispatch in cases involving payment verification, suspected fraudulent transactions, inventory discrepancies, force majeure events, or any circumstance beyond the reasonable control of the Company.

2. ESTIMATED DELIVERY TIMELINES

2.1 The estimated delivery timelines are as follows:

a) Metro Cities: Two (2) to Four (4) working days;

b) Other Locations: Four (4) to Seven (7) working days;

c) Remote, Rural, or Special Service Areas: Five (5) to Nine (9) working days.

2.2 The above timelines are indicative estimates only and shall not constitute a guarantee of delivery within a specific period.

2.3 Actual delivery timelines may vary depending upon the customer's location, courier partner operations, local regulations, weather conditions, transportation constraints, and other factors beyond the Company's control.

3. SHIPPING CHARGES

3.1 The Company may, at its sole discretion, offer free shipping on prepaid orders under specific promotional campaigns, offers, or schemes.

3.2 Cash on Delivery ("COD") orders may be subject to additional shipping, handling, or convenience charges as communicated at the time of checkout.

3.3 All applicable shipping charges, if any, shall be clearly displayed to the customer prior to completion of the purchase transaction.

3.4 The Company reserves the right to modify shipping charges, promotional shipping offers, and delivery-related fees without prior notice.

4. ORDER TRACKING

4.1 Upon dispatch of an order, the customer shall receive a shipment tracking link or tracking number through the registered email address, mobile number, or other communication channel provided at the time of placing the order.

4.2 Customers may monitor the progress and delivery status of their shipment using the tracking details provided by the Company or its logistics partners.

4.3 The Company shall not be liable for any inaccuracies, delays, or interruptions in tracking information caused by third-party courier service providers.

5. CUSTOMER DELIVERY OBLIGATIONS

5.1 Customers shall ensure that the shipping address, contact number, recipient details, and other information provided at the time of placing the order are accurate, complete, and up to date.

5.2 The Company shall not be responsible for delays, non-delivery, additional charges, or losses arising from incorrect, incomplete, or inaccurate shipping information provided by the customer.

5.3 Orders shall be delivered only to the delivery address specified by the customer at the time of placing the order.

5.4 If delivery attempts are unsuccessful due to customer unavailability, incorrect address details, refusal to accept delivery, or any other customer-related reason, the shipment may be returned to the Company. Any subsequent re-dispatch may be subject to additional charges at the sole discretion of the Company.

6. PARTIAL PAYMENT ORDERS

6.1 Certain products, including but not limited to Hair Fiber and Hair Powder, may require a partial advance payment of Rs.99/- at the time of placing the order.

6.2 The customer expressly acknowledges and agrees that such partial payment is non-refundable under all circumstances, including but not limited to cancellation, refusal of delivery, return of product, exchange request, failed delivery attributable to the customer, or any other reason whatsoever.

7. DAMAGED OR TAMPERED SHIPMENTS

7.1 Customers are advised to carefully inspect the package at the time of delivery.

7.2 In the event the package appears damaged, opened, tampered with, or otherwise compromised, the customer should:

a) Refuse acceptance of the shipment, wherever feasible; or

b) Record a complete and uninterrupted unboxing video clearly showing the condition of the outer package, shipping labels, seals, and contents of the package.

7.3 The unboxing video shall be mandatory for investigation and consideration of claims relating to missing items, damaged products, incorrect products, tampered packaging, or shipping-related disputes.

7.4 Failure to provide a valid and continuous unboxing video may result in rejection of the claim at the sole discretion of the Company.

8. RELATIONSHIP WITH RETURN, REFUND AND EXCHANGE POLICY

8.1 All claims relating to shipping discrepancies, damaged products, missing products, incorrect products, returns, exchanges, or refunds shall be governed by the Company's Return, Refund and Exchange Policy, as amended from time to time.

8.2 Customers seeking to raise any shipping-related claim must comply with all procedural requirements set out in the Return, Refund and Exchange Policy, including submission of supporting evidence and unboxing videos where required.

8.3 Where a return request is approved by the Company, reverse pick-up services shall be arranged without additional cost to the customer, subject to service availability and the terms of the applicable policy.

9. DELIVERY DELAYS

9.1 While the Company endeavors to deliver all orders within the estimated timelines, delivery schedules are dependent upon third-party logistics providers and other external factors.

9.2 Delivery delays may occur due to, including but not limited to:

a) Adverse weather conditions;

b) Natural disasters, floods, earthquakes, pandemics, epidemics, or other force majeure events;

c) Transportation disruptions or governmental restrictions;

d) Courier partner operational delays;

e) Public holidays, strikes, lockouts, civil disturbances, or unforeseen logistical challenges.

9.3 The Company shall not be held liable for any loss, inconvenience, damage, or claim arising solely from delays caused by circumstances beyond its reasonable control.

10. CONTACT INFORMATION

For any questions, concerns, or assistance relating to shipping and delivery, customers may contact:

Email: support@hairexcellence.com

Customer Support: +91 9311605336

Business Hours: 10:00 AM to 7:00 PM (IST)

11. IMPORTANT NOTICE

Hair products are personal-use and hygiene-sensitive products. Hair Excellence follows stringent quality control, packaging, storage, and handling procedures to ensure that products are delivered to customers in a safe, secure, and hygienic condition.

12. GOVERNING LAW AND JURISDICTION

This Shipping Policy shall be governed by and construed in accordance with the laws of India. Any dispute, claim, controversy, or legal proceeding arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Delhi, India.